Refund & Cancellation Policy

Last updated: October 19, 2026

This policy applies to services purchased from CFS Front Office through www.cfsfrontoffice.com.

Our current offer

AI Front Desk Audit: $50 (regular price $1,500). The audit is a non-refundable digital product. It is delivered within 72 hours after we receive the required business information. You can meet with us to review it or receive it without a meeting, and it is delivered even if you schedule a meeting and miss or cancel it.
Audit credit: if you purchase any Front Office plan (Front Desk, Booked Solid, or Full Front Office), your $50 audit payment is credited once toward that purchase.

Plan pricing

Front Desk: $1,500 one-time build, $1,000 per month.
Booked Solid: $2,500 one-time build, $1,500 per month.
Full Front Office: $4,000 one-time build, $2,000 per month.
Build Your Own: AI Receptionist base $1,000 one-time build and $500 per month; each added role $1,000 one-time build and $750 per month.
Each plan has a one-time build fee and its own monthly price. Monthly billing starts when your approved service goes live, and the first monthly payment is collected before deployment.
Plans have a 3-month minimum, then continue month to month.
Voice, SMS, and other usage: billed separately at cost. Usage is not unlimited, and a payment method must stay on file for usage charges.

Audits

Every audit, whether purchased at the $50 offer price or the regular $1,500 price, is a digital product customized to your unique business and is non-refundable. If you are not satisfied, we will make every effort to accommodate you within reason.

Setup work (one-time build fee)

If you cancel in writing before setup work begins, your one-time build fee is refunded in full. Once setup work has begun, the build fee is non-refundable, because configuration, training, and testing start immediately.

Monthly service

Monthly service bills in advance. You may cancel in writing at any time and the service stops at the end of the paid month. No further monthly charges are invoiced.

Service credit

If the service cannot be made to operate as quoted, we will first troubleshoot and adjust. If we cannot deliver what was scoped, we will refund the affected month's service fee.

What is not refundable

Payment processing charges on refunded amounts, and completed setup work for services delivered as scoped.

How to cancel or request a refund

Send a written message to [email protected] or through our contact page, or call (866) 631-9817. We confirm cancellations and refunds in writing.

Governing law

This policy is governed by the laws of the State of Georgia, United States.

CFS Front Office
CFS Front Office is a brand of Client Followup Systems LLC.
2245 Wisteria Dr SW, Suite 200 #1064
Snellville, GA 30078
Support: (866) 631-9817
Email: [email protected]